Fees, deposits and what is refunded
Fixed fees, a deposit at booking and the balance on delivery. Here is what each stage costs and what you get back if you cancel along the way.
The fees and the deposit
Every package has a fixed fee in euro, shown before you book. Half is paid as a deposit when you confirm the booking, through the payment link we send by e-mail. The other half is paid when the final drawings are ready, before the files are released. Nothing is charged when you send the booking form.
| Package | Deposit at booking | Balance at hand-over | Full fee |
|---|---|---|---|
| Shelving plan | €345 | €345 | €690 |
| Pick-path and labelling plan | €445 | €445 | €890 |
| Full stockroom layout | €925 | €925 | €1,850 |
| Extra room (on the full layout) | €210 | €210 | €420 |
The stages, and what is refunded at each
- Booked, measurements not yet sent. Cancel at any time before you send the measuring sheet and the whole deposit is refunded.
- Measurements received, draft not yet sent. Cancel at this stage and we refund half of the deposit; the other half covers the work of reading your room and setting up the drawing.
- Draft sent. The deposit is kept, and you receive the draft drawing as it stands. The balance is not charged.
- Final drawings ready. The balance is due and the full fee is not refundable, because the work is complete and delivered.
Refunds go back to the card or account you paid from, within fourteen days of your cancellation e-mail. To cancel, write to the studio mailbox with your name and the package; there is no form to complete.
Revision limits
The shelving plan and the pick-path plan include one revision round each; the full stockroom layout includes two. A round is one list of changes to the same room, sent together, such as moving a bay, swapping the bench to another wall or changing which zone a product line belongs to.
A change of room, a change of building or a new set of measurements is a new plan, not a revision. Further rounds beyond those included are quoted in writing before any work starts, and you are free to decline.
If we cannot deliver
We give a delivery date when we confirm the booking. If we cannot meet it, we tell you as soon as we know and offer a new date. If the new date does not suit you, or if for any reason we cannot complete the plan, everything you have paid is refunded in full within fourteen days.
If your measurements turn out to be incomplete, the clock pauses until the missing figures arrive; it does not count against you or us.
Questions about a fee or a refund: [email protected]. These booking terms sit alongside the site terms and are governed by Italian law.